About us

Coffee is our craft, our ritual, our passion.

Returns, product support & repairs

I’ve changed my mind

If you’ve changed your mind and need to return an item, you have 30 days from the date of collection or from the date of delivery to return your item(s). Your item(s) needs to be:

Unused and with all original components
In its original packaging (with the tags if applicable)
In a resaleable condition
With its proof of purchase
With any free items that came with the product
With any security seals unbroken and intact

Refunds will be processed by the original payment method. If you paid by bank transfer, it can take up to 5 working days to appear back in your account.

Product Support

In most cases, issues with an item can be resolved from the comfort of your home. If your item is faulty, please start by contact our Support Team to see if we can solve your issue. Here, you can access frequently asked questions about your product, video guides, set-up advice, download manuals, contact support centres, and much more.

My item is faulty

If you still need to return a faulty item within the first 30 days, we will offer you an exchange, replacement or a refund.
After this time and as long as the product is still within it’s warranty period, we will arrange a repair using one of our specialist repair agents or if this is not possible, exchange or replace your item.

Terms And Conditions

Suppliers of Reconditioned second hand catering equipment

We supply new and second hand equipment and the age, function, specification, maintenance history, and intended use is only as good as the information given to us by the person selling to us. Library images are sometimes used in advance of equipment arriving to us.

ORDERS AND QUOTATIONS

No order will be binding on the Company unless and until accepted by the Company and will be subject to these terms and conditions. Any changes or additions to the order or to these terms and conditions must be agreed in writing by the Company. A quotation by the Company does not constitute an offer and may be withdrawn or revised at any time prior to the Company’s acceptance of your order.

DELIVERY AND SPECIFICATION

1. All dates and times quoted for delivery are approximate only and time of delivery is not of the essence of the contract. The Company reserves the right to deliver the goods by several separate deliveries and any failure or delay in delivering any part of this will not entitle you to treat the contract as a whole as cancelled. The Company will not be liable for incurred third party costs due to deliveries been late in whatever circumstance. Orders destined for export are binding and cannot be cancelled once payment is received and equipment preparation, including the purchase of parts, commences.

2. You have one week from the day of delivery to report in writing all faults and damage to goods.

3. The company will not be liable for faults reported after this period. You will be responsible for arranging at your own expense at delivery for a sufficient number of suitable personnel and equipment for unloading the goods from the delivery vehicle and the Company accepts no liability in respect thereof (including any damage to or loss of goods arising from the use of such personnel) and you will indemnify the Company from any costs or expenses to it (including of return transport storage and further delivery) as a result of any failure by you to make such arrangements or in respect of delivery other than at your premises as herein provided.

4. Risk of damage to or loss of the goods will pass to you on delivery. PLEASE NOTE. If equipment purchased from Ply Electric Sales is transient in nature, in other words, used at multiple locations, we cannot offer any parts and or labour warranty. Please see our warranty terms below. Capital appliances are not designed to be moved around and are easily damaged. We will not be responsible for any faults or damage if equipment is found to be transient in its operation. Buyers must inform Ply Electric Sales at the quoting stage if the scope of use is not a permanent site. Failure to disclose this will negate your warranty.

PRICE AND PAYMENT

1. Clients can cancel an order within 48 hours of placing and paying for an order.

2. The price payable for the goods will be as specified in the order as accepted.

3. If notice is not received in writing to cancel an existing order within 7 days of order confirmation, the company will not refund payments.

4. Full payment for goods and services will be due and must be made by you without any set-off or deduction by the due date. In the case of ‘with order’ invoices and account customers payment is due within 2 days of the date of invoice.

5. Payment Method accepted by the Company: Bank Transfer

Frequently Asked Questions

Where do you get your stock from?
Our equipment is sourced from several places. We have built positive relationships with a number of EU manufacturers, from whom we procure our ex display equipment. We also purchase equipment from businesses and organisations who are upgrading, relocating or closing.

Do your used coffee machines come with warranties?
Yes. For your peace of mind, all our catering equipment comes with a 3-month warranty.

Do you offer lease purchase on coffee machines?
Yes. We offer lease purchase options with our kitchen appliances to help you spread the cost and stay within budget

WARRANTIES AND LIMITATION OF LIABILITY

1. Company warranty includes 3 months parts and labour. Warranty cover is not transient and applies only to the delivery address and will not deviate from this unless clearly stated in writing at the time of quoting.

2. The warranty period starts on the day of delivery – not on the date of installation.

3. If your equipment has a fault which requires a ‘Back to Base’ repair, the Company is entitled to bring the equipment back to fix it on their own premises

4. The Company is not liable for the cost of the repair of any client induced damage.

5. The Company will be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, faults caused by scale or calcium build up, failure to follow the Company’s instructions (whether oral or in writing), misuse or alteration or repair of the goods without the Company’s approval;

CLAIMS AND RETURNS

1. All goods must be inspected by you upon delivery. Any claim which is based on any defect in the quality or condition of the goods or their failure to correspond with specification or damage caused before delivery to you must (whether or not delivery is refused by you) be notified to the Company within 1 working day from the date of delivery (or where the defect or failure or damage was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure or damage. Such notice must include full details of the goods to which the claim relates, the defect failure or damage and cause (if known).

2. In the case of any valid defects claim the Company will be entitled to replace the goods (or the part in question) free of charge or, rectify any defects on site, or return to base for a workshop repair. at its sole discretion,

3. Save in respect of warranty or defects claims, the prior written consent of the Company will be required before any goods may be returned by you. Subject to such consent being given, goods being returned must be received by the Company in an unused condition within 7 days of invoice therefore stating the relevant invoice number before you will be entitled to any refund.

Experience

We are a passionate team with years of experience within the Europe coffee industry. Our team is made up of keen beans who get excited about the coffee events we attend, the new products we encounter and the challenges we face within the constantly evolving coffee industry. We are more than a supplier or distributor, we are at the very heart of the Europe coffee industry.